Terms & Conditions 

TERMS & CONDITIONS OF USE

Reso & Co ("us", "we", or "our") operates the www.resoandco.com website (the "Service"). The following rules & regulations apply to all visitors and users of this website. By using this website you are agreeing to our terms and conditions as stated below and will be bound by all of the subsequent rules & regulations.

In the event that a violation of these rules & regulations occurs, Reso & Co. reserves the right to seek all remedies available by law & in equity.

Unless otherwise stated, the Reso & Co. website & all of its contents (including without limitation, all text, photographs, images & videos) are exclusive property of Reso & Co. and are protected by copyright laws.

Reso & Co. is an Australian based furniture and home wares brand, and online store. All products & services displayed within the site are in Australian Dollars (AUD) and include the Goods & Services Tax (GST).

Delivery
It is your obligation to enter the correct delivery address at time of ordering. We are not liable to re-send the order at our expense if you enter the wrong address. It also your responsibility to notify us if an order does not arrive by the due date. Should this occur, we will lodge enquiries with the postal service used to ensure delivery occurs as soon as possible.  

Refunds
All sales are final so please choose carefully as we do not accept returns or offer refunds if you simply change your mind or make a wrong decision. You can read more details on our Returns Policy here.

Orders
Any changes to your order must be requested at the time of payment. Should we not receive written notification of any changes within 24 hours of making the order then we will proceed as per your order confirmation. Please note, changes may incur extra fees. If you would like to customise an order, we encourage you to send us an email enquiry first so that we can quote the item in full for you. 

Lead times
Lead times may vary depending on the item ordered and quantity specified. Our team will always notify you of the lead time upon confirmation of your order. While we make every effort to have your item ready when specified, please remember that each piece is crafted by hand so sometimes unforeseen delays may arise. If this happens, we will let you know of the updated timeline immediately. Delays do not constitute a breach of contract and we are not liable for any resulting damages.  


Privacy Policy

INFORMATION COLLECTION & USE

Types of Data Collected

  • Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, Postal code, City

  • Cookies and Usage Data

  • Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (i.e. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

  • Tracking & Cookies Data

    We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies: We use Session Cookies to operate our Service.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes.

Use of Data

Reso & Co uses the collected data for various purposes:

  • To provide and maintain the Service

  • To notify you about changes to our Service

  • To allow you to participate in interactive features of our Service when you choose to do so

  • To provide customer care and support

  • To provide analysis or valuable information so that we can improve the Service

  • To monitor the usage of the Service

  • To detect, prevent and address technical issues

 

TRANSFER OF DATA

We will never sell our database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

We may release customer information when we believe, in good faith, that such action is necessary:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Reso & Co. 
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service of the public 
  • To protect against legal liability

 

SECURITY OF DATA

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
 

SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Website Hosting 
Reso & Co. uses Squarespace to host our Service. 

Squarespace
Squarespace provides software as a service for website building and hosting. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace's data storage, databases and the general Squarespace application. For more insight on their terms of service and privacy policy you can visit the following links:

http://www.squarespace.com/terms-of-service/
http://www.squarespace.com/privacy/ 

Analytics
We use Google Analytics to monitor and analyse the use of our Service.

Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Payments
Reso & Co. uses Stripe for its online credit card transactions.

Stripe
Stripe processes online credit card transactions for over 100,000 businesses, providing a safe and secure means of collecting payments via the Internet. When you provide your payment information, we transmit it via an encrypted connection to Stripe. Stripe uses and processes your payment information in accordance with their Privacy Policy. All online credit card transactions performed on this site using the Stripe gateway are secured payments. Payments are fully automated with an immediate response. Your complete credit card number cannot be viewed by Reso & Co. or any outside party.

 

LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

CONTACT US

If you have any questions about our Terms and Privacy Policy, please contact us via email at: hello@resoandco.com