hire faqs

 

the booking process

HOW DO I HIRE YOUR FURNITURE?
Firstly, check out our hire range found here. Once you've decided on the pieces you would like to hire, input the quantity and hit "add to wishlist" (found beneath each product's description). Once you're happy with your selection, pull up your wishlist found in the top right hand corner, proceed to booking form, fill it out and then hit submit. We'll be in touch within 24 hours with either a quote or further questions around the event.  

Alternatively, you can always drop us an email at hello@resoandco.com with the item/s and quantities that you're after, in addition to the venue and date details. 

ARE MY ITEMS PUT ON HOLD AFTER FILLING OUT THE BOOKING FORM?   
We can tentatively hold items for 5 days at your request, please just make note of this within your booking form. Unfortunately no order is confirmed until we have received a 50% deposit. 

HOW LONG ARE YOUR QUOTES VALID FOR?
Our quotes are valid for 30 days only. If you're keen to make a hire, we strongly recommend you approve your quote via email and pay the 50% deposit prior to the expiration date in order to secure the quoted price. 

WHAT HAPPENS IF I NEED TO CHANGE MY ORDER?
No stress, we're always happy to accommodate, although we can't guarantee that the new product/s you're after will be available. Please keep in mind that all of our deposits are non-refundable, so if your changes bring it below the 50% paid, we can't refund this amount.  

I REQUIRE MORE PIECES THAN WHAT YOU CURRENTLY HAVE IN YOUR RANGE, ARE YOU ABLE TO MAKE MORE?  
We sure can! Our range is always expanding so if we don't have enough for your event, just let us know the total number of items that you require and we can add these to our hire range. The more notice you can give us, the better. 

I'M AFTER SOMETHING CUSTOM FOR MY EVENT, ARE YOU ABLE TO MAKE THIS FOR ME?  
Most definitely! Our custom team works with timber, metal and stone on a daily basis, so whether it's signage, a particular structure or even bespoke styling pieces that you're after, our team has the skills to bring them to life.    

WHAT HAPPENS IF I LOSE OR DAMAGE THE FURNITURE?
As the hirer, you are responsible for any damages incurred throughout the duration of the rental period. Should this occur, you will unfortunately forfeit your 25% security deposit.
If the goods are damaged (other than fair wear and tear) and capable of repair, you will have to compensate us for the cost of the repair. If the goods are lost or damaged beyond repair, then you will be responsible for paying the new replacement cost of the goods and any other costs we may incur due to the loss or damage. For a full list of product values, damage descriptions and their corresponding penalties email us at hello@resoandco.com

WHAT'S YOUR CANCELLATION POLICY? 
We totally understand that circumstances can change, and will work with you to make it as stress free as possible. However, please remember, your 50% deposit is always non-refundable. 

 
 

 
 

DELIVERY

DO YOU DELIVER OUTSIDE OF SYDNEY? 
Unfortunately at the moment we only deliver within the greater Sydney area. However, if you're organising your own transport, we're always more than happy to work with you on this.

AM I ABLE TO PICK THE ITEMS UP MYSELF? 
While you can pick the items up yourself free of charge, our furniture is quite heavy so we always recommend that you use our delivery team to ensure correct handling and install procedures. If you do decide to collect the items yourself, we're sure you understand that you must have correct packing materials, i.e ropes, straps, tarpaulins, blankets and of course, an appropriate vehicle to transport them in. You will be fully liable for any damages or injuries that may occur during transport and the loading/unloading process.  Our team will prepare your furniture order for you but you will be required to load the items yourself so be sure to bring a helping hand or two. If you require assistance, this will be charged out at $70 p/h incl. GST per Reso & Co. staff member.  

Please keep in mind that our pieces have been crafted with skill and deserve the utmost of care. If you do have insufficient transport and/or packing materials, we do have the right to cancel your order or hold it until you rectify the issue.    

DOES YOUR DELIVERY INCLUDE INSTALL/SET-UP
Yes, all of our delivery prices are inclusive of install/set-up as standard. While our furniture is super simple to set-up, we prefer to make sure everyone is happy with the placement of our items before we leave. In order for us to do so, please make sure you send us the floor plan and/or instructions ahead of the delivery date. You do of course have the option to set the furniture up yourself, just let us know before we quote and our team will leave your items in a specified pile at the delivery location.  

WHAT ARE YOUR DELIVERY RATES? 
Depending on your order, you will be quoted for either 1 x man & a truck or 2 x men & a truck.  
Our rates are charged hourly and include loading time at our Botany workshop, travel time to location, unloading and install at location and return travel time to Botany. A minimum 1 hour charge applies for all deliveries.  

1 x MAN & A TRUCK
Monday - Friday 07:00 - 19:00: $77.00 per hour
Monday - Thursday 19:00 - 07:00: $90.00 per hour
Friday 19:00 - Saturday 07:00: $110 per hour
Saturday 07:00 - 19:00: $90.00 per hour
Saturday 19:00 - 23:59 & Sunday 12:00 - Monday 07:00: $110.00 per hour  

2 X MEN & A TRUCK
Monday - Friday 07:00 - 19:00: $110.00 per hour
Monday - Thursday 19:00 - 07:00: $160.00 per hour
Friday - 19:00 - Saturday 07:00: $220.00 per hour
Saturday 07:00 - 19:00: $160.00 per hour
Saturday 19:00 - 23:59 & Sunday 12:00 - Monday 07:00: $220.00 per hour