delivery & returns
Once you've placed your order, we'll get in touch with a seperate invoice for delivery*. Our delivery costs vary depending on the item/s ordered, quantity, location and how we're able to access your property. Please be sure to let us know your delivery access points on checkout (e.g street level, stairs, loading dock, lift etc) as this influences our delivery costs. Once you receive your invoice for delivery, please finalise this payment at least 7 days prior to the scheduled delivery date. Delivery is currently only offered within Australia.
*This excludes our "Revival Collection", all pieces from this collection are charged shipping on checkout based on their total weight. We ship via Australia Post’s Express Post Service. The following rates apply:
Express Post (next business day for metro areas):
0.500g to 3kg: $17.30
3kg to 5kg: $24.90
Orders can be picked up from our workshop in Marrickville, NSW at no extra cost.
If you have purchased furniture, please make sure your vehicle is large enough to transport the goods and that you bring appropriate blankets/straps for packing. If you decide to select this option, we're sure you understand that we're unable to take any responsibility for damage that occurs during your transport of the goods and/or as a result of incorrect packing.
As all of our items are handmade to order, please allow up to 4-6 weeks to receive your furniture. We will be in touch with you to arrange a convenient day and time for delivery. Please note that we only deliver on weekdays between 9:00am - 5:00pm. If you would like your order to arrive outside of these hours, please let us know as extra charges will apply. We understand if you're busy and are unable to be at home when your order arrives so let us know if you feel comfortable with our delivery team leaving your product without a signature. Just remember, if you select this option, we're unable to be responsible for any orders left unattended.
Reso & Co. Furniture Assembly Service
Customers living within the Sydney Metro area will receive our full furniture assembly service at no extra charge. Once our team delivers your product, please direct them to where you would like the furniture placed and they will assemble your goods on the spot. Unfortunately, we're unable to offer this service outside of Sydney Metro for now, but we're working on it! Should your furniture require assembly on delivery and you live outside of this area, we will always provide instructions on how to do so. Our team is also available to chat through the assembly process with you.
All items must be inspected on arrival. If you believe the product has any damages or faults considered to have already been present prior to its arrival, then you must notify Reso & Co. within 24 hours of receiving. We will not be responsible for any damage/s unless we are notified within this time period. Faults or damages that are not included as genuine claims are those that appear through incorrect care & maintenance, accident, negligence and standard wear & tear.
Please choose carefully as we do not accept returns if you simply change your mind or make a wrong decision. If you wish to return an item because it is damaged or faulty, this claim must be made via email within 24 hours of receiving your product, as per the 'inspection' notes above.
All of our products have been designed and manufactured to last a lifetime. We offer a 3 year structural warranty on all of our furniture however, if for any reason there appears to be an issue, we're always happy to work with you to repair the item.
Our warranty does not cover standard wear and tear as this is expected to occur over the lifetime of a product. It also does not cover any issues that arise from insufficient care & maintenance of the item, or if you simply change your mind.